Shipping Policy

Arcade Curio ships from China to destinations worldwide, subject to service availability at checkout.

Order Processing

• In-stock products are normally processed within 1 day.
• Handmade resin and 3D artisan keycaps require approximately 3–5 business days for production and preparation.
• Orders are processed Monday through Sunday, excluding applicable public holidays.
• Weekend dispatch may be available.

Processing time is separate from transit time.

Shipping Time

Standard international shipping normally takes approximately 10–15 business days after dispatch. This is an estimate, not a guaranteed delivery date.

Customs inspections, local carriers, severe weather, holidays, transportation disruptions, and other events outside our control may extend delivery times.

Shipping Rates

• Standard worldwide shipping: US$10
• Free standard shipping: Orders over US$50

Any unavailable destination will be identified during checkout. Customers must provide a valid and deliverable physical address.

Tracking

After dispatch, tracking information will be available from your order page. Select the tracking link to view updates on the carrier's website.

If tracking has not updated for 7 days, contact arcadecurio@outlook.com with your order number.

Customs, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country. These charges are not included in our product or shipping prices and are the customer's responsibility, unless applicable law requires otherwise.

Address Changes and Incorrect Addresses

Contact us immediately if the delivery address is incorrect.

• If the order has not shipped, we will pause dispatch while confirming the correct address.
• After the address has been confirmed and the order dispatched, we cannot guarantee that it can be changed or intercepted.
• If a parcel is returned because of an incorrect or incomplete address, the customer is responsible for reshipment costs.

Packages

We normally ship each order in one parcel. If an operational exception requires otherwise, we will provide the available tracking information.

Delays

If a significant delay was caused by an error on our side, we may provide free standard shipping on a future order. We are not responsible for delays caused by customs, carriers, weather, public emergencies, or other circumstances outside our reasonable control. This does not limit rights that cannot legally be excluded.

Lost Packages

If the shipping carrier confirms that a parcel has been lost in transit, we will issue a refund.

Tracking Shows Delivered but the Package Is Missing

Check with household members, neighbors, building management, and the local carrier first. If the parcel still cannot be located, contact us so that we can assist with a carrier inquiry. A “Delivered” scan does not by itself guarantee an automatic refund; the outcome will depend on the carrier investigation and applicable law.

Refused, Unclaimed, or Returned Packages

The customer is responsible for reshipment costs when a parcel is returned because it was refused, not collected, or could not be delivered for reasons attributable to the customer.

Contact

Shipping questions: arcadecurio@outlook.com
Telephone: +86 136 3224 9419