FAQ

1. Do you ship worldwide?

Yes. Arcade Curio offers worldwide shipping to most countries and regions.

2. How long does order processing take?

In-stock products are usually processed within 1 business day.

Handmade products, including resin artisan keycaps and 3D keycaps, require approximately 3–5 business days for production and preparation.

3. How long does delivery take?

Standard international delivery usually takes approximately 10–15 business days after dispatch. Delivery times may vary because of customs, local carriers, weather, or other circumstances outside our control.

4. How much does shipping cost?

Standard worldwide shipping costs USD $10. Orders over USD $50 qualify for free standard shipping.

5. How can I track my order?

Once your order has shipped, tracking information will be available on your order page. You can follow the provided link to check the latest delivery status on the carrier’s website.

6. Are your keycaps compatible with my keyboard?

Our artisan keycaps are designed primarily for mechanical keyboards with cross-shaped MX-style switches.

Most keycaps have a profile similar to SA height because additional space is needed for the internal miniature scenery or 3D design. Each keycap is intended for one standard single-key position unless otherwise stated on the product page.

7. Are handmade products exactly identical?

No. Every resin product is individually layered, cast, finished and polished by hand. Small differences in color, positioning, texture or surface details are normal and make every piece unique.

These minor handmade variations are not considered defects and are not accepted as a reason for return.

8. What materials are used?

8.1 Resin artisan keycaps: Made from layered epoxy resin and polished by hand. Their height is generally similar to an SA-profile keycap.

8.2 3D keycaps: Made using our fourth-generation layered casting process. The design is cast as one integrated piece for detailed shapes, vivid colors and improved resistance to fading.

8.3 3D shadow box art: Made with a high-definition acrylic front panel and more than eight visual layers, creating strong depth, dimensional detail and saturated colors.

9. What happens if my order is damaged or lost?

If your order arrives damaged, please contact us with clear photographs of the product and packaging. After verification, we will provide an appropriate replacement or refund.

If the carrier confirms that the parcel has been lost in transit, we will issue a refund.

10. Do you accept custom orders?

We currently do not accept personalized or custom orders.